Let's talk about your project.
A question about the certification, the programme or funding: write to us, or start with the questionnaire and we'll call you back.
Depending on what you're after
- You want the certification
Start with the questionnaire (10 min); we then offer you fifteen minutes to choose the session and the funding.
- You want the Bootcamp
It is bought directly; access arrives by email right after payment.
- You're torn between the two
Nine questions, two minutes, an honest recommendation. At the end, if you're still unsure, you can book fifteen minutes with Joss.
Complaints and difficulties
Any difficulty or dissatisfaction with a training course or certification (content, trainer, organisation, schedule…) can be reported at any time by the learner, their employer or their funder:
- by email: jfr@linguaid.net
- by phone: +33 4 68 88 49 91
- by post: Linguaid France SAS, 2 rue Hergé, 66750 Saint-Cyprien, France
Learners can also raise it with their trainer, who passes it on to the teaching lead, Joss Frimond.
Every complaint is acknowledged within 48 working hours and answered in writing within 15 days at most, stating the solution proposed. It is recorded in our register of complaints and incidents and followed until closed. Complaints and learner feedback are reviewed at least once a year to improve our courses.
Accessibility and disability
Do you have a disability or a particular need, temporary or permanent? Contact our disability contact, Catherine Frimond-Laubiès, at cfr@linguaid.net or on +33 4 68 88 49 91, ideally before enrolment. We work with you on the adjustments possible (pace, length of sessions and assessments, materials, equipment) and, where needed, refer you to a specialist partner (Agefiph, Cap emploi).